Business Continuity Plan Working Document

Every section of this pack is built around what CQC inspectors ask for.

• RAG-rated client prioritisation: Inspectors want to see that you know which clients cannot have their calls moved or cancelled.

• Named responsibilities: The risk register prompts you to assign specific individuals to every action.

• Version control and sign-off: Built-in review history shows inspectors the plan is actively maintained.

• Plain English throughout: Your staff can read it, understand it, and use it in an emergency.

Business Continuity Plan Template A comprehensive, fully editable Word document covering every major risk scenario relevant to homecare — staff shortages, severe weather, infection outbreaks, IT failure, loss of premises, and more. Structured to match what inspectors actually look for, with a built-in RAG client prioritisation system, incident log, and sign-off table.

Completion Checklist A step-by-step checklist to ensure your plan is complete, accurate, and evidenceable before your inspection. Includes a "Notes / Who" column so responsibilities are clearly assigned.

Quick Start Guide A plain-English walkthrough that gets your plan finished in under two hours. No compliance jargon — just clear steps, practical tips, and everything in the right order.

Incident Log (Excel) A three-tab workbook for recording BCP activations, tracking annual reviews, and keeping your emergency contacts in one accessible place. Ready to use immediately.